We put it to work. With you.
Mechro works inside your service operation before anything reaches the field. We start with one workflow and expand where it works.
Other AI vendors offer a trial. We learn how your service works first.
A diagnostic tool is only as good as the knowledge behind it, and most of yours isn't written down. So before we build anything, we map where your knowledge lives and sit with your support team.
How we do it
- 01
Connect manuals, service history, and expert knowledge. You help define access, guidance, and when to involve a person.
- 02
Test the guidance against real service questions and review it with the people who will use it.
- 03
Brand the experience with your company's logo, colors, and fonts.
- 04
Roll it out to a focused group and give them a clear way to put Mechro to work.
- 05
Use what comes back from the group to improve guidance and identify repeat work.
- 06
Bring proven workflows to more teams, equipment lines, and partners.
What we need from you
- Your manuals, service history and expert knowledge, in whatever shape they're in
- Time with your senior experts
- A focused group to start with and one recurring problem
- A pilot owner who coordinates people, sources and decisions
What you get
- Your own diagnostic experience under your brand, for your service network
- Guidance that improves from what comes back from the field, with repeat work identified
- Your tribal knowledge captured and organized, and yours to keep
- Weekly reviews of cases, feedback and corrections with our team during the pilot
Works with the systems your service team already uses
- Parts and BOM databases
- Parts and BOM databases
Questions OEM leaders ask
Do we need to clean up our documentation first?
No. We start from your manuals, service history and expert knowledge as they are, and flag gaps and conflicts for your experts to settle.
What happens when an answer is wrong?
Before rollout, we test the guidance against real service questions and review it with the people who will use it. Guardrails set when to involve a person. After launch, techs and support staff can flag an answer; your experts correct it, and the correction becomes part of what Mechro knows.
How is this different from putting our manuals into ChatGPT?
A general chatbot searches what's already in your documents. Mechro drives the diagnosis: it asks the follow-up, ranks probable causes, draws on knowledge your documents never captured, and learns from every confirmed fix.
Could we build this ourselves?
It has to be your AI: your brand, your data, your diagnostic process. You could build document search. Getting knowledge out of your experts' heads, building something dealers actually use, and creating a loop that learns from every case is harder. Build it on Mechro and get there in months, not years. It's still yours.
How soon will our team use it?
We start with a focused group on one workflow, and agree the timing with you once we understand the scope and your sources.
Questions OEM leaders ask
Do we need to clean up our documentation first?
No. We start from your manuals, service history and expert knowledge as they are, and flag gaps and conflicts for your experts to settle.
What happens when an answer is wrong?
Before rollout, we test the guidance against real service questions and review it with the people who will use it. Guardrails set when to involve a person. After launch, techs and support staff can flag an answer; your experts correct it, and the correction becomes part of what Mechro knows.
How is this different from putting our manuals into ChatGPT?
A general chatbot searches what's already in your documents. Mechro drives the diagnosis: it asks the follow-up, ranks probable causes, draws on knowledge your documents never captured, and learns from every confirmed fix.
Could we build this ourselves?
It has to be your AI: your brand, your data, your diagnostic process. You could build document search. Getting knowledge out of your experts' heads, building something dealers actually use, and creating a loop that learns from every case is harder. Build it on Mechro and get there in months, not years. It's still yours.
How soon will our team use it?
We start with a focused group on one workflow, and agree the timing with you once we understand the scope and your sources.
Start with one recurring problem
Book a demo and bring the fault that keeps coming back. We'll show you Mechro working on it.