Your knowledge stays yours
Mechro is built on your manuals, case history and your experts' tribal knowledge. Here's who owns it, how AI models use it, who can see it, and what happens when an answer is wrong.
Your data, your AI
Your service knowledge stays yours. You keep your source material, the organized service knowledge, approved corrections, case records and findings. If you stop working with Mechro, you keep your data.
How models use your data
- No shared training. Mechro doesn't retrain an AI model on your cases. It learns by adding to what it can look up.
- AI processing: Mechro uses zero-data-retention services for its direct AI processing.
- Retention: Mechro retains the service records needed for the agreed workflow, including call transcripts. Before any data is loaded, we review hosting, access, retention and model-provider terms with your IT team.
Who sees what
You choose which dealers and distributors get access. Your team sees service records across your own network; each distributor sees records within its own organization, and the assistant can also use de-identified case history from elsewhere in your network, without personal information or other distributors' machine serial numbers. Sign-in can work through your existing identity provider, with single sign-on.
When an answer is wrong
- Every answer shows where it came from: the manual section or past case behind it.
- Techs and support staff can flag an answer. Your experts correct it, and the correction becomes part of what Mechro knows.
- When a case needs a person, Mechro says so and hands the expert the full history.
- If approved sources don't support a confident conclusion, Mechro says so, and asks clarifying questions when it needs more detail.
Dealer and distributor data
What dealers and distributors record in their cases is used to improve guidance and spot recurring problems across your network.
Running a security review?
Send us your questionnaire. We'll return it with our security documentation.
See it on your own data
Book a demo and bring your IT lead. We'll walk through access, data handling and guardrails together.